Terms of Use

Trader: АМ ТУИНС ЕООД (AM TWINS EOOD)

Registered office: 29-V Vasil Levski St., Veliko Tarnovo

Company registration number (EIK/BULSTAT): 204987438

VAT identification number: BG204987438

Phone: +359 886 499 780

Email for contact and complaints: contact@mybetteryou-life.com

Registration: entered in the Commercial Register and the Register of Non-Profit Legal Entities kept by the Bulgarian Registry Agency.

My Better You - LIFE is a platform for women offering personalized nutrition and training plans, a digital Personal Coach, cycle and symptom tracking, educational content, and a store for dietary supplements and digital products.

The Service is provided through a free trial period, paid membership, and one-time purchases from the store.

Access to the personalized features requires registration with a valid email address. You are responsible for the accuracy of the information you provide and for keeping your password confidential.

We reserve the right to restrict or terminate access in the event of established abuse, account sharing in violation of the membership terms, or submission of false information.

Paid membership renews automatically at the interval you have selected, unless you cancel it before the renewal date. You may cancel your subscription at any time from your account — access remains active until the end of the current paid period.

Under Art. 50 of the Bulgarian Consumer Protection Act, you have the right to withdraw from a distance contract within 14 days without giving any reason and without owing any compensation or penalty, other than the costs under Art. 54 and Art. 55 of the Bulgarian Consumer Protection Act.

The withdrawal period runs from the date you receive the goods (for physical products) or from the date the contract is concluded (for services/membership). To exercise your right of withdrawal, it is sufficient to notify us at contact@mybetteryou-life.com with an unequivocal statement.

If you have requested that the service (membership) begin immediately and you withdraw before the period expires, you owe a proportionate amount for what was actually provided up to the time of notification — Art. 55, para. 4 and 5 of the Bulgarian Consumer Protection Act.

See the standard withdrawal form (Annex No. 6 to the Bulgarian Consumer Protection Act)

Pursuant to Art. 57, item 13 of the Bulgarian Consumer Protection Act, the right of withdrawal does not apply to contracts for the supply of digital content that is not delivered on a tangible medium (personalized plans, PDF materials, access to the Personal Coach, and video workouts), where performance has begun with your express prior consent and you have confirmed that you are aware that you thereby lose your right of withdrawal.

That is why, when you activate a paid membership or download a digital product (e.g., a PDF recipe book), we ask you for an express, separate confirmation before access is unlocked — without this confirmation, the content is not delivered immediately and the 14-day period under Art. 50 remains intact.

Pursuant to Art. 57, item 5 of the Bulgarian Consumer Protection Act, the right of withdrawal does not apply to sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection. This applies to protein, creatine, and the other dietary supplements in the store — once the packaging has been opened, withdrawal from the contract is no longer possible.

If the packaging has remained sealed, you have the full 14 days under Art. 50 of the Bulgarian Consumer Protection Act to withdraw from your order. In that case, the goods are returned at your expense, except in the case of a defective or incorrect delivery, and the refund is issued within 14 days of our receipt of the returned goods.

My Better You - LIFE does not diagnose conditions and does not prescribe treatment. The content of the platform — nutrition and training plans, Personal Coach recommendations, supplement information — serves general educational and supportive purposes and does not replace a consultation with a physician, dietitian, or other healthcare professional.

If you are pregnant or breastfeeding, have a chronic condition, experience severe menopause symptoms, or take medication, you must consult a physician before following any recommendations from the platform.

The content of the platform — texts, plans, recipes, video materials, design, and the My Better You - LIFE brand — is owned by the platform or used under the necessary rights and is protected by the Bulgarian Copyright Act. Copying, distribution, or commercial use without express consent is prohibited.

We take care to ensure that our recommendations follow current clinical guidelines (see the "Scientific basis" page), but results depend on individual factors beyond our control. We are not liable for damages arising from failure to observe the medical disclaimer above or from independent interpretation of the recommendations contrary to the available information.

We may update these Terms when the Service or the applicable law changes. In the event of material changes, we will notify active users by email or through a message in the platform.

These Terms are governed by Bulgarian law. Disputes that cannot be resolved by mutual agreement shall be referred to the competent court in Bulgaria.

We process your personal and health data in accordance with Regulation (EU) 2016/679 (GDPR). The full details — which data, for what purposes, for how long, and what rights you have — are set out in the Privacy Policy.

Privacy Policy

In the event of a dispute that has not been resolved by mutual agreement, you may use the European Commission's platform for online resolution of consumer disputes: ec.europa.eu/consumers/odr.

The Bulgarian Commission for Consumer Protection (CPC) — 1 Vrabcha St., floors 3–5, Sofia 1000; phone 02 933 0565; hotline 0700 111 22; kzp.bg

The Bulgarian Commission for Personal Data Protection (CPDP) — for personal data matters; cpdp.bg

If you have any questions about these Terms, write to us at contact@mybetteryou-life.com.